Return & Refund Policy

We believe that the success of any brand lies in the number of happy customers they create. This is why we’re committed to 100% customer satisfaction.


Our products come with a 30-day satisfaction guarantee.

If you are not satisfied with the goods you have received, you can return them to us within 30 days of receipt, providing they are in an original resalable condition.

Once returned you will be entitled to a full refund which will not include the cost of the return postage. We are not able to refund or exchange items that appear to have been used, opened, or are not in original condition. Our customers are responsible for paying for the shipping cost to send back returning products.

Simply email us at [email protected] with the reason for the return request. Our friendly customer support team will be there to assist you.

Delivery Claims

In a rare event that you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it, please allow 3-5 days for delivery due to the delays and/or lack of scanning within delivery carriers for efficiency in this heightened period. If it still has not arrived after 5 days, please contact us.

Lignosus is not responsible for packages that have been reported stolen, lost or misplaced if carrier marks delivered and are not obligated to issue refund for these packages. We are willing and happy to assist in finding the best solution to get the product to the recipient.

We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.

We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Still Have More Questions?

Simply email us at [email protected] if you have any questions. Our friendly customer support team will be there to assist you.